AMN Admin started the topic Business Rating Location Scorecard (Free Sample Document from Premium Area) in the forum Shop Design & Efficiency 1 month, 3 weeks ago
Rate A Potential Shop Location
Excellent 4 points, Good 3 points, Average 2 points, Fair 1 point
Score ______ of a possible 92 points
Number of competing shops
Economy of immediate area
Growth in immediate area
Income in immediate area
City planned growth
Businesses in immediate area
Homes in immediate…Read More
Everyone likes to be thanked and that certainly includes your customers. Always make a point of communicating a sincere thank you to anyone picking up their car. They could have gone to dozens of shops, but they chose you. Next, some type of thank you follow up is in order. It could be an email, regular mail, a phone call or maybe a text message. A common mistake is to think that people…Read More
AMN Admin started the topic Quick Service Cart System & Set-up (Free Sample Document from the Premium Area) in the forum Equipment And Tools 2 months, 3 weeks ago
The purpose of the quick service cart is to increase the efficiency of the technician when performing common services, especially services where the customer is waiting. Once in place, the technician should be able to complete the service in most cases without returning to his toolbox and without going elsewhere in the shop for some type of tool or supply. The parts person or advisor…Read More
AMN Admin started the topic Tip #66 Expenses: Marketing Costs (Free Sample Tip from Premium Area) in the forum Marketing For Auto Repair Shops 2 months, 3 weeks ago
A few years ago, marketing budgets were relatively small. A few years before that they didn’t even exist! Today they are often a huge part of the expense statement (you do have this area broken done to a dozen or more lines, right?). Here are a few marketing costs to look at for some savings. Discounts: Use them when you have to instead of just giving them away when they may not be r…Read More
AMN Admin started the topic Comeback / Recheck Report Form (Free Sample Document from Premium Area) in the forum Everything Else 5 months ago
Customer: _________________________ RO#: _________________________
Technician: ________________________ Advisor: ______________________
What was done to recheck the symptom(s) after the previous repair was done?
After symptom was rechecked, was it (circle one):
Worse Same A little…Read More
AMN Admin started the topic How is Your Keyboarding Speed? (Free Sample Tip # 44 from the Premium Area) in the forum Employees 5 months ago
How about the speed of your advisors and techs? How many two-finger typists do you have? Poor typing skills are killing efficiency in many shops. This is one area of training that needs to be at or near the top of your list. Buy some typing programs. Create a contest with prizes for the most improved employee. This area will only become more critical as time goes on. Excellent keyboarding…Read More
AMN Admin started the topic Marketing Idea – Free sample from our Premium Documents area in the forum Marketing For Auto Repair Shops 6 months, 4 weeks ago
Pick-up and Delivery & Airport Shuttle Service
Version 1) Hassle-Free Car Service – Never be Without Your Car Again!
Next time you are going out of town, we will pick up your car from your home or work, service it per your instructions and authorization, then return it to your home or work.*
No more hassle of being without your car. No more arranging rides.
Five ways you can m…Read More
AMN Admin started the topic Pre-Qualify Your Job Applicants Online – Free Sample Tip # 222 from Premium Area in the forum Employees 6 months, 4 weeks ago
One huge time saver that is available when hiring technicians and service advisors is an online assessment test – often available as a subscription allowing unlimited use over a certain period.
Keep in mind that such tests are just one of several things you should use when determining whether to hire. But they can be an excellent screening tool to prevent hiring someone who will l…Read More
AMN Admin started the topic Customer Service Survey (Sample Document in Premium Area) in the forum Customer Service 8 months, 2 weeks ago
Customer Service Survey ____________________ (Shop name)
You are important to us! We are always trying to improve our service to help make your
visit to our shop better. Please help us do so by completing this survey.
1: Please number these items in order of importance to you: (1, 2, 3, 4)
2: What would be your definition of…Read More
AMN Admin started the topic Tip #131 Do You Look Busy Enough? (Sample Tip from Premium Area) in the forum Marketing For Auto Repair Shops 8 months, 2 weeks ago
If there is little activity at a shop, many people believe that the shop can’t be very good. Your parking lot and your shop should normally be at least half full both when the shop is open and closed. No, not with the junkers you should be making disappear. You can acquire cars with reasonably decent bodies for not a lot of money. How roadworthy they are is really not important as long a…Read More
AMN Admin started the topic Time Clocking Quiz for Technicians (Free Sample Document from Premium Area) in the forum Employees 9 months, 3 weeks ago
Time Clocking Quiz for Technicians
Other than the time performing the actual repair or service, when should a
technician be punched on to a car? Indicate Y/N for each of the following.
1 _____ Riding/driving with the customer to observe a symptom
2 _____ Initial reading of the complaint or service request
3 _____ Researching the service history
4 _____ Searching for repair or service…Read More
AMN Admin started the topic Tell Me How You Feel About Your Brake job – Tip # 162 from Premium Member area in the forum Everything Else 9 months, 3 weeks ago
Tell me how you feel about your brake job.
You will feel better in the lobby of a high-end hotel than you will in the lobby of an economy chain motel. You will have a better sense of well being in a 5 star restaurant than you will in the local burger joint.
I am about to spend an hour in your customer lounge, or maybe several hours, or maybe even (gasp!) all day! How will I feel?
If I…Read More
AMN Admin started the topic Simple Common Services Menu – Basic Standard Premium (Free Premium Sample) in the forum Everything Else 11 months, 2 weeks ago
Common Services Menu Basic Standard Premium
Oil & filter change, lube (5 qt.) $_____ $_____ $_____
Radiator, coolant service $_____ $_____ $_____
Transmission fluid service $_____ $_____ $_____
-Cars $_____ $_____ $_____
-Trucks and Vans …Read More
AMN Admin started the topic Management Tip # 120 – Easy Sales That Many Shops Miss (Free Premium Sample) in the forum Everything Else 11 months, 2 weeks ago
While it’s been discussed to death, far too many shops still do far too little with the factory maintenance schedules, or they over-complicate the process by editing them and reinventing the wheel. Make it simple. Just grab the exact factory scheduled maintenance list that is due out of your software. Add the parts, and you are done. Do this the day before arrival for every car on your s…Read More
AMN Admin started the topic Deposits Policy – Free Sample Document from Premium Member Area in the forum Parts and Tire related topics 1 year, 1 month ago
A deposit equaling 50% of the total estimate is required when ordering:
- Engines and transmissions (or any other similar large part).
- Mirrors (or any other body part) which require painting before installation.
- Parts from out of town vendors who we do not buy from regularly (at least once per week).
- Any part that is “non-returnable”.
- Any part for a vehicle that will be…
AMN Admin started the topic How to Blow a Hundred Grand – Free Sample Tip # 184 from Premium Member Area in the forum Employees 1 year, 1 month ago
Tip # 184 – How to Blow a hundred Grand
Obviously, all of your customer service employees should be people persons (at least I hope they are!). But, what about the techs, clean-up staff, drivers, parts people, and everyone else who is perceived as being part of your shop? They should be reasonably customer-friendly, too. As for the ones you have now who are not, train them or find them…Read More
AMN Admin started the topic Form for Taking Appointments – Free sample document from Premium Member area in the forum Everything Else 1 year, 2 months ago
APPOINTMENT TAKING FORM:
Name, last: _________________________________________________
Name, first: _________________________________________________
Phone: ______________________ Type: _________________________
Phone: ______________________ Type: _________________________
Drop off or wait?…Read More
AMN Admin started the topic Technician and Advisor Pay Systems – Free Sample Tip # 241 Premium Member area in the forum Employees 1 year, 2 months ago
If I ask your technicians and advisors to explain their pay system to me could they do so accurately in less than a minute? Or would they need several minutes to show me a spreadsheet with a set of guidelines on how to do the calculations – maybe stopping occasionally to ask someone else at the shop exactly how to figure something out?
Many shop owners assume all the employees u…Read More
AMN Admin started the topic Things Needed in the Shop Checklist – Free Sample Document – Premium Member Area in the forum Everything Else 1 year, 4 months ago
THINGS NEEDED IN THE SHOP CHECKLIST:
ITEM PART# REASON DATE INITIALS
EQUIPMENT OR TOOL REPAIR:
AMN Admin started the topic Tip # 256 – Employee's First Day is Huge! – Sample Tip from Premium Member Area in the forum Employees 1 year, 4 months ago
This is the day that you can save yourself many hours of management time and many thousands of dollars. If any of your policies are not followed, day one is the time to address it. For less critical things let them know exactly how it should work and make it crystal clear that you expect them to follow your rules. For more critical things – for example, showing up late – tell them emp…Read More
- Load More